RETURN POLICY

Easy Returns for Your Peace of Mind

At Divinity, we strive to ensure that you are completely satisfied with your purchase. If you receive an item that is defective or incorrect, we are happy to offer a return or exchange. Please read our return policy below for more details.

Return Eligibility

You may return items within 7 days of receiving your order if the following conditions are met:

  1. Incorrect Item: If you received an item that is not what you ordered.
  2. Defective Item: If you received a product that is damaged or defective upon arrival.

How to Initiate a Return

  1. Contact Us: Email us at divinityshine.business@gmail.com or call us at 0333-8683260 within 7 days of receiving your order. Please include your order number and a brief description of the issue.

  2. Return Authorization: We will provide you with instructions for returning the item, including a return shipping label if applicable. Please ensure the item is in its original packaging and condition.

  3. Shipping the Return: Pack the item securely and ship it back to us using the provided instructions. Please note that you are responsible for the return shipping cost unless the return is due to a mistake on our part (e.g., wrong or defective item).

Refunds and Exchanges

  • Refunds: Once we receive and inspect the returned item, we will process a refund to your original payment method. Please allow 5-7 business days for the refund to appear on your account.

  • Exchanges: If you prefer an exchange, we will ship the replacement item once the returned item is received and inspected. If the replacement item is unavailable, a refund will be processed.

Non-Returnable Items

  • Items Not Eligible for Return: Due to hygiene reasons, we cannot accept returns on items that have been opened or used, such as face hair removal sprays or personal care products.

Contact Us

If you have any questions about our return policy or need further assistance, please reach out to us:

Email: divinityshine.business@gmail.com
Phone: 0333-8683260

We appreciate your understanding and look forward to ensuring your complete satisfaction with your Divinity purchase!